The support from other counselors and the helpful advisers.
What I wish was different
Nothing
Advice
It was emotionally intense but worth it when you help people through their crisis.
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Crisis Counselor
June 2018 • Henderson, TX
What I liked
I enjoy being able to help others through their times of need.
What I wish was different
I still have a hard time not becoming to emotional if the person I am speaking with is dealing with things that I have dealt with in the past. Especially because I can not share identifying information or tell them what to do. My job is to help them find a way to help themselves.
Advice
Be prepared for any type of situation. When you are talking with your friends about something they are dealing with it is easy to give them advice that you think would work best for them based off of what you already know about them. The situations you will be dealing with when becoming a crisis counselor vary in each conversation and one piece of advice does not work for the two different people.
6
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Crisis Counsellor
August 2018 • Boston, MA
What I liked
I love how passionate Crisis text Line is about training their volunteers so that we have all the tools we need to support our texters.
What I wish was different
Advice
If you are passionate about mental health advocacy and have time do devote to learning the training materials, this will be a really rewarding opportunity.
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Crisis Counselor
February 2018 • New York City, NY
What I liked
It has a flexible schedule and you can apply what you learn from training in real life situations or to those close to you.
What I wish was different
Nothing.
Advice
Being open and empathetic for people who text in to help. Also tone prepared for the training and constant learning, multitasking and typing.
1
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Crisis Counselor
January 2018 • Monroe Township, NJ
What I liked
I like that I work with people in the field that I want to go in to. There are volunteer crisis counselors who are also psychologists and have jobs pertaining to the volunteering that we do.
What I wish was different
Nothing - it's a great company. Everyone is very supportive.
Advice
It can definitely be a hard job because of the types of conversations and topics you are dealing with. It takes a lot of strength and training to be able to deal with such heavy topics and providing people in crisis with support. It's not for everyone.
