Saint Xavier University

Intake Agent

May 2019 • Oak Lawn, IL

What I liked

Being able to get into a field that will help develop my skills for future endeavors in my career.

What I wish was different

We already do a lot but I wish we weren’t so limited as student workers but it is completely understandable.

Advice

It’s a learning experience. I didn’t know a lot before coming into this position now I know so much more than I did previously.

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Client services

August 2018 • Chicago, IL

What I liked

Rewarding experience that helped improve my knowledge of technologies around me.

What I wish was different

Longer shift schedules.

Advice

Very flexible, don’t be afraid to ask for advice.

1 One person found this helpful

Clerical Assistant

May - August 2019 • Chicago, IL

What I liked

The community members are friendly and so is the assistant staff. The hours were also flexible and accommodated my schedule

What I wish was different

Advice

Be friendly to your co-workers! They are always willing to help if you have any questions or concerns.

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Information Technology Repair Agent

August 2018 • Chicago, IL

What I liked

I like the challenge this work environment had. It is hard work that leaves me felling fulfilled and the best part is that it’s fun work. I like how the work fluctuates, meaning that my work load for the day will vary between workdays. Some days are lax. On lax days I make phone calls, organize tickets, and set up equipment for events. Other days are a bit more hectic. The crazy days involve multiple equipment deliveries and lots of troubleshooting with clients in a cohesive, communicative environment. The best part about working here are my coworkers. We work together as a team. The friendly and vital environment is from everyone’s awesome work and attitude!

What I wish was different

I wish that level 2 jobs would receive more pay than level 1 jobs because level 2 jobs have more responsibility and work than the level 1 jobs. At the moment both levels receive the same pay wages.

Advice

One piece of advice I’d like to share with you about this work experience is that communication is the key to success. In order to know what’s wrong, you’ll have to work with the client to gain an optimal understanding of the problem. Some clients may be frustrated because they may be upset from broken/ malfunctioning equipment. It’s our job to help them the best way we can, regardless of how upset the client may be. Using passive words and a clam tone seemed to help me when I’ve worked with upset clients. In the past I found it helpful to listen to everything the client says. Afterwards I’d reassure the client and let them know that I understand what’s wrong and that we’re ready to start helping them fix their tech problems.

1 One person found this helpful