What I wish was different
If I had to change something, I would change our focus on optimal efficiency because in our pursuit of it, we created other inefficiencies. For instance, because they only wanted employees clocking in and out at round times (2:15, 2:30, etc.) for ease of payroll, it led to sometimes as many as a dozen workers just waiting in a line to punch out at a round number for 5 or so minutes. This and other similar things felt like they wasted far more time than they saved.
